FAQs


General

What is Circle Shop?

Circle Shop is an e-commerce store that makes shopping for eco friendly home goods accessible and affordable. We offer everything you need to transition to a zero waste lifestyle and/or to just reduce your environmental impact at an affordable price! We believe that living an eco friendly lifestyle should be easy and affordable and we want to help you get there.

 

What does it mean to be zero waste?

Zero waste means to not have any plastics and/or non recyclable/compostable materials as part of the makeup of the product. It also includes what happens to the product at the end of its lifecycle, meaning it goes back to the earth or is used in another product. It always stays out of the landfill. 

 

How is your packaging zero waste?

We always strive to use as little packaging as possible but where it is necessary we always ensure it is 100% recyclable and/or compostable.

 

Do you have gift cards?

 We currently do not have gift card availability but we are working hard to make them available to you as soon as possible!


Shipping

How do you handle shipping in a zero waste way?

Here at Circle Shop, we ship everything 100% plastic & waste free in recyclable/compostable boxes and mailers with paper wrapping, labels, and tape.

 

Do you offer international shipping?

At this time we only ship within Canada. We are working hard to make Circle Shop a global brand and share the eco friendly love!

 

When will my shipment arrive?

Orders will arrive in 2-10 business days. You should receive an email or SMS order notification with a tracking number to track your shipment.

 

How will I know my order has been shipped?

If you entered your contact information at check out, you will receive an email or SMS order confirmation after your order has been placed. You will receive a shipping confirmation notice with a tracking number as soon as your order has shipped.

 

What is your cancellation policy?

 We are not able to process a cancellation request once an order is placed and payment is received. Here at Circle Shop we encourage mindful consumerism.